Data Quality Analyst

Description

Data Quality Analyst:  

As a Specialist on the Enterprise Access & Data Expertise Team (EADE), this role will support and enhance MMIT’s operational data quality with a single pointed focus on improving our customers experience with the data. The Specialist will be responsible for evaluating, researching, and resolving both internally and externally generated requests for data review, utilizing MMIT resources and publicly available web-based data. This position will receive research requests in specific queues on the JIRA platform and employ an understanding of knowledge, data, and product to resolve data validation requests in accordance with MMIT standards and client practices. As an EADE Specialist, this role preserves the integrity of our data while facilitating client confidence in our products and processes.  

Responsibilities  

• Research both internal and external Verifications requests/ Data Project request submitted through JIRA to facilitate resolution (90%)
  • Know MMIT data and customer preferences to analyze requests and issues.
  • Analyze categorized customer requests to determine appropriate course of action.
  • Coordinate execution of updates if data changes are needed.
  • Support the Project Managers and Access Advisors within EADE by responding or escalating if internal data clarification is needed
  • Build therapeutic area expertise and increase domain knowledge across workstreams within EADE
  • Provide client education, training, and strategic guidance on how to leverage MMIT’s data and platforms to achieve priority use cases.
• Serve as a data expert, representing the voice of the client, when partnering with internal teams (Client Services, Data Operations, Product Management, etc.).
• Execute data changes based on Team workload and capacity (10%)
  • Update internal tools to reflect research completed per Verification requests.
• Immediately escalate client dissatisfaction or technology issues to the appropriate supervisor.
• Provide support to the wider Enterprise Access & Data Expertise Team to facilitate strong overall data quality.
• Other duties, as assigned.

Relevant Skills and Experiences  

• Bachelor’s or advanced degree in life sciences, biosciences, engineering, technology, business administration or other social sciences preferred from a top institution with a strong record of academic achievement
• Two years of professional experience in data research, market research, biotech, pharmaceuticals, or managed care industry
• Superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills.
• High level of empathy with a strong agility to learn and adapt, growth mindset.
• Demonstrated desire for continuous learning and improvement.
• Enthusiastic and creative thinker with the ability to inspire others.
• Ability to balance multiple projects and perform in a deadline-driven environment
• Genuine interest in professional growth and development through feedback and commitment to corporate core values
• Well-developed time management and problem-solving skills
• Advanced writing skills and a strong interest in effective communication all levels of the organization
• Strong interpersonal skills and the ability to work effectively as part of a team
• Knowledge of the pharmaceutical and managed care industries - 1-2 years experience preferred
• Strong skills with MS Office applications (Word, Excel, and PowerPoint)
• Effectively collaborate and communicate cross-functionally as warranted to ensure all client needs (from a data perspective) are addressed with high quality and in a timely manner.
• Demonstrated ability to delight customers with superior data analytical and research capabilities.
• Ability to convey data nuances with empathy, understanding, humility, and confidence
• Research and triage skills. Highlight key trends in data and answers to client research goals
• Travel: Occasional travel to client sites and on site at MMIT headquarters in Yardley, PA.

The guiding principles for success at Norstella:   

01:  Bold, Passionate, Mission-First    

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.     

02:  Integrity, Truth, Reality   

We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t.  By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.     

03:  Kindness, Empathy, Grace   

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.     

04:  Resilience, Mettle, Perseverance   

We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.   

05:  Humility, Gratitude, Learning   

We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.     

Location: Current: Remote, Future: Yardley, PA 
Travel Requirements: Limited  

Benefits:  

·       Medical and prescription drug benefits  

·       Health savings accounts or flexible spending accounts  

·       Dental plans and vision benefits  

·       Basic life and AD&D Benefits  

·       401k retirement plan  

·       Short- and Long-Term Disability  

·       Education benefits  

·       Paid parental leave  

·       Paid time off  

The expected base salary for this position is $57,000-65,000 annually. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.  

MMIT is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. MMIT operates a zero tolerance policy to any form of discrimination, abuse or harassment.  

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.